Reviews of Our Remodeling Work in Rochester, NY

★ ★ ★ ★ ★

"We are extremely pleased with all the work we had done which involved substantial carpentry work on our back porch (Including delicate work on historic railings and unexpected replacement of support beam, eaten through by ants that was discovered in the course of the work) and fairly extensive painting and staining of a network of decks. The work was all done with great care and the result was exactly what we had envisioned. From the start, the estimate was reasonable and helpfully laid out. Ray was on site regularly to monitor and guide the work, ensuring that everything progressed according to plan and to troubleshoot and problems that arose. Lesa was also very helpful in the office."

Bill F. & Melissa W. Rochester, New York 

★ ★ ★ ★ ★

The guys were great from start to finish. We are very happy with our new bathroom.

D.B. Webster NY

★ ★ ★ ★ ★

Our new kitchen is beautiful and we love it. Everyone was friendly and helpful, attentive to details. The guys were hard working and patient with our needs and concerns.

Anthony & Marianne P. 

Churchville, New York 

★ ★ ★ ★ ★

Paul & Tim did an excellent job not only repairing the split beam in the roof of the garage, they also shored up the entire support structure of the roof. They were prompt and efficient. When they completed the job, they cleaned the area thoroughly.

RS

Webster, New York

★ ★ ★ ★ ★

Very satisfied with the results. Good work at a fair price.

Theresa K.

Rochester, NY

★ ★ ★ ★ ★

Mallo Home Improvements! We first hired Ray Mallo and his team back in the early 90s when we lived in the city, and managed to secure a low interest city loan to make improvements to our recently purchased home. Mallo worked with us, allowing me to do a bunch of the work myself evenings demolition, trim, painting, etc. allowing us to stretch our loan money greatly. His crew back then was friendly, collaborative, and totally professional. Plus Ray was there every day supervising, answering questions, and making sure everything ran smoothly. Fast forward nearly 30 years and we’ve hired Mallo again to gut remodel the master bathroom in our new, older home in Irondequoit, and convert an upstairs bedroom into a 2nd floor laundry. The quote was very competitive, and the crew as before, is as personable, professional and talented as they were 28 years ago. They are incredibly neat, taping and tarping off all non-construction areas of the house, and are speedily progressing towards our completed projects. As soon as we are able to save up funds again well be having them back for a big renovation in our kitchen, new floors in a few rooms, and renovating our basement bathroom as well. Its so wonderful to have a contractor that we now consider a friend, one who does such careful work at a fair price. Mallo is not out for a fast buck, but rather to build a clientele of loyal repeat customers, who also become friends. Business done the old fashioned way. I like that.

Brad S.

Rochester, New York

★ ★ ★ ★ ★

I was extremely happy with the work done on my bathroom and kitchen. It was a pleasure to work with everyone on the job. I would highly recommend and I would use them again!

M.R.

Rochester, New York

★ ★ ★ ★ ★

We love our bathroom! 

Dale & Lisa M.

Webster, New York

★ ★ ★ ★ ★

Excellent journeymen/traditional workmanship that is rarely seen today. Above and beyond the call of duty. The rebuilt back deck is an outstanding example of inspired craftsmanship and most important, they listened to us and responded to our concerns and took suggestions seriously. We will certainly employ them again. 

Robin & Margaret B.

Rochester, New York

★ ★ ★ ★ ★

Description Of Work: 

Excellent work. Ray took plenty of time to answer my questions before and during the project. The workers were prompt, courteous, and helpful. The bathroom is beautiful and overall the finish and quality is very good. We are so happy with the renovation! 

Ben Z.

Rochester, New York

★ ★ ★ ★ ★

Description Of Work: Free estimate at my house / talked about pros & cons of my dream full bath and walk-in closet. 

Comments: Ray Mallo swung by my home to check out what I was thinking for our brand new full bathroom and walk-in closet in our extra space on the 3rd floor (where none of either existed.) He was very honest and utterly practical with all his recommendations which I appreciate greatly! He gave me the good and the bad of all my "dreams" and pointed out excellent nits I may run into if I decided to go with my designs. I am very OCD and love to know any nits I would run into down the line. Ray was very thorough and gave me written recommendations on where to look for our new fixtures / lights / etc. Last but not least, I should mention he was punctual for our meeting and a genuine gentleman. 

I look forward to receiving Mallo Home Improvements estimate. 

Ray was honest and said he would not get it to me for at least 2 weeks due to other commitments. This works out perfectly with my schedule and research I need to do but I just want to point out again, the practical honesty and not fluffing me with something he knew he couldn't commit to. A+!!!

***Please note*** I am NOT a professional interior designer...I just had Pinterest photos and dreamed up a layout of what I thought should go where in the bathroom and how the walk-in closet should flow...Ray was open to anything & everything. The photos helped me when I was at a loss for words of how I was thinking of how something could get accomplished. 

Liz G.

Rochester New York 

★ ★ ★ ★ ★

Description Of Work: Repaired a rotten step and some trim work on a late Victorian.

They were prompt, polite and tidy. Great work and I am going to use them again 

Margaret B.

Rochester, New York

★ ★ ★ ★ ★

Ray Mallo,

First let me thank you and Ray for the great job and hard work through the worst weather of the season on record, from the start date of January 27 until today March 16. A total of 49 day of fun. Both you and Ray have shown skill and honesty and professionalism and I could not have asked for more. I love my remodel and I give you the credit for the good layout and plans and attention to details that I would not have thought or known about. I feel like I am in a new house.

C. H.

Irondequoit, New York

★ ★ ★ ★ ★

Powder room renovation

Ray and his team at Mallo Home Improvements were exceptional in their work from day one. Our renovation was very unique in which my wife and I had purchased most of the product on our own and had some intricate asks that were done without question. Suggestions of course were made and we were kept fully aware of any necessary changes that were needed during the 5 days of renovation without surprise. I must also speak about Dave, who did the day-to-day work for Mallo. Dave was polite, courteous and overall just a really great guy. It's not the easiest thing to have a stranger come to your home, but Dave made us feel comfortable right away and we had no problems with welcoming him each morning.

M.N.

Rochester, New York

★ ★ ★ ★ ★

Description Of Work: 

I replaced a jacuzzi tub and small shower with a larger tiled shower. I LOVE it! I worked with Ray who was wonderful to deal with. Everyone was professional and friendly. I would have given quality an A- if possible. Some of the drywall in the closet did not smooth out quite as nice. Otherwise, great job. I also had them do a small tile project in my kitchen. This also turned out great. Their pricing came in much below other estimates. I would hire them again.

Linda D.

Rochester, New York